Are laptops’ “chronic problems” really chronic? Known faults model by model, and their permanent fixes

When you research a laptop model you often come across the phrase “this model has a chronic problem”. It is true that certain faults appear more often on some models than on others. But a fault being common does not make it chronic.

The cause of almost all of these faults is known: a sensor placed at a hot spot, hinge force acting on thin plastic mounts, a cable left too short. A fault with a known cause is fixed permanently once that cause is removed. In most “it happened again” cases, what repeats is not the fault but a fix that ignores its cause: unplugging a cable, gluing a mount, fitting a part with the same weakness under the same conditions.

Below you will find the known faults on the most asked-about models, with our detailed guide for each.

HP Victus 15 / Victus 16

• Hall (lid) sensor failure: screen going black while gaming, sleeping on its own, shutting down when hot. → HP Victus hall sensor failure. We repair the sensor and the motherboard fault that caused it, and carry out thermal maintenance.
• Broken hinge: lid separating, a crack at the hinge. → HP Victus broken hinge
• Charging and power problems: not charging while plugged in, not turning on. → HP Victus not charging or turning on

HP Omen 15 / Omen 17

• Hinge and cracked case: cracks in the lid and keyboard deck, recurring after repair. → HP Omen broken hinge
• Overheating and graphics card failure: FPS drops, coloured dots, loss of picture. → HP Omen overheating

Acer Nitro 5 (AN515)

• Lid opening up at the hinge: stiff hinge, frame and mount breaking. → Acer Nitro 5 broken hinge

MSI GF63 Thin

• Overheating and a broken hinge: thin case, limited cooling, right hinge. → MSI GF63 Thin hinge and overheating

ASUS TUF Gaming (F15, A15, FX505)

• Broken hinge mount and screen flicker: → ASUS TUF hinge and screen flicker

Lenovo Legion 5

• Not turning on, black screen, charging port: → Lenovo Legion 5 won’t turn on

MacBook Pro 2016–2017

• Flexgate: stage-light effect at the bottom of the screen, blackout at an angle. → MacBook Pro flexgate

5 questions for choosing the right repair shop

When looking for a technician or repair service for these faults, these questions tell you whether you will get a permanent fix:

1. Will the fault be diagnosed by measurement? A part swapped on a guess can leave the real fault in place.
2. Is the cause being removed? Unplugging a cable, gluing a mount or leaving the same stiff hinge does not remove the cause.
3. Is the repair done at component level? Many faults are fixed without replacing the motherboard, by repairing a single component.
4. Is there testing after the repair? The laptop should be tested hot, under load.
5. Is the repair guaranteed? What happens if the same fault returns should be clear from the start.

How we work at Bilişim Laboratuvarı

In our lab in Küçükçekmece we find the fault with a thermal camera, oscilloscope and measurements, and carry out the repair under the microscope, at component level. After diagnosis we tell you clearly what will be done, repair it with your approval, and test the laptop under load before handing it back.

We hand every repair back with a guarantee; if the same fault returns within the warranty period, we assess your device free of charge.

For a model or fault not listed here, see our laptop repair service page or simply submit a fault report. You can drop your device off from any district of Istanbul, or from anywhere in Türkiye you can send it to us by cargo.