Frequently Asked Questions
The most common questions about our service process, warranty, shipping and pricing.
ariza
Can you give me a definite price without examining my device? +
A definite price cannot be given without examining the device. After fault diagnosis, transparent information is provided and your approval is obtained.
How is fault diagnosis performed? +
A physical preliminary inspection is carried out, followed by component-level analysis using measurement and testing devices. This measurement-focused approach prevents unnecessary parts replacement.
veri
Is the data on my device protected? +
Data security is our priority. We recommend backing up your data before handing over the device; no unnecessary access to your data is made during the repair process.
kargo
Can I send my device by cargo? +
Yes. You first need to create a fault record, package the device securely, and provide the cargo tracking number.
garanti
Are the performed operations covered by warranty? +
Warranty conditions specific to the performed operation are shared in writing at the service. The warranty period varies depending on the type of operation.
onarim
What happens if the repair cannot be done? +
In cases where repair is not possible, you will be informed. Our policy for a device that is not serviced is clearly stated at the service center.
Genel
Why don't you give prices remotely or over the phone? +
An accurate diagnosis is only possible with physical measurement devices in a laboratory environment. To avoid misleading our customers with a "blind price", a physical inspection is essential.
What is your fault diagnosis process? +
For technical problems, the simplest possibility is always considered first. We apply a reliable diagnostic method that starts from the smallest circuit components on the motherboard and progresses towards the complex. You are directed to difficult and costly repairs only if they are truly necessary.
Do you perform BGA or chipset repair? +
We only perform advanced-level motherboard and circuit repair (component-level replacement) that provides a permanent solution.
How long does the repair process take? +
Depending on the type of fault, diagnosis and repair take on average between 1-5 business days. When necessary, the parts procurement time is communicated to you in advance.
Do you provide a warranty? +
Yes, all our repairs come with a warranty certificate. We offer a 6-month warranty on replaced parts and a 3-month warranty on labor. If the same fault recurs within the warranty period, it is repaired free of charge.
Which brands do you repair? +
We repair all brands of laptops and desktop computers: ASUS, MSI, Dell, HP, Lenovo, Apple, Acer, Toshiba and all other brands.
Is an appointment required? +
You can come without an appointment, but we recommend calling in advance to make one — you'll receive faster service, avoid waiting, and our technicians will be prepared.
What happens if a part needs to be replaced? +
When a part replacement is required, we inform you first. We do not make any part replacements without your approval.