Our service process is based on a single principle: no operation is performed without informing the customer and obtaining their approval. The steps below describe a sample technical process for informational purposes; each device's condition is evaluated separately.
Step-by-step service flow
- Fault report / device intake: You can hand in the device in person or send it by cargo. Each device is assigned a tracking code.
- Physical preliminary inspection: The exterior condition of the device, any liquid/impact traces, and the delivered accessories are recorded.
- Technical measurement and fault diagnosis: Power, signal and supply lines are measured; the root cause of the fault is determined.
- Information: You are informed about the identified fault, the applicable operation and the approximate scope.
- Customer approval: Repair does not begin without your approval.
- Repair: Component-level intervention, micro soldering or the relevant operation is performed.
- Testing: The device is put through load and stability tests.
- Delivery / cargo: The device is delivered in person or by cargo.
- Warranty and service record: A warranty and record specific to the performed operation is created.
Your rights throughout the process
- The repair time and cost are not definitively committed before the inspection is completed.
- In cases where repair is not possible or not economical, you will be informed.
- You can check your device's status with your tracking code.
Are you ready?
You can start the process by reporting a fault, and if you are outside İstanbul you can review the shipping by cargo steps.