The warranty coverage and duration vary according to the type of work performed and are shared in writing at the service center. The following information explains the general framework; the exact terms for your device are stated in your service record and warranty certificate.
Warranty coverage
- The warranty only covers the work performed and the replaced components.
- The warranty start and end dates are included in the service record and warranty certificate.
- After repair, the device is tested and delivered.
Situations outside warranty coverage
- Physical impact, drops, and breakage
- Liquid contact and related corrosion
- Unauthorized intervention or work done at another service center
- New malfunctions caused by incorrect/improper use and other out-of-warranty reasons
Our transparency principle
We do not use unguaranteeable expressions such as “lifetime warranty.” The warranty duration and coverage are clearly stated according to the work performed. This way, you know from the start what is covered.
If you encounter a situation covered under warranty, please contact us by specifying your service record and tracking code.
For your questions, you can reach us through our contact page.