Sending your device to technical service from outside İstanbul: how does the shipping process work?

If you cannot find a service that performs component-level (chip-level) repair in your city, you can send your device by courier to our laboratory in İstanbul. The process is simpler than it looks, and you are kept informed at every stage.

The process step by step

1. Fault registration: Fill out the Report a fault form and receive your tracking code.
2. Packaging: Pack the device securely with anti-static and shock-absorbing material.
3. Shipping: Send it with the courier company of your choice and share the tracking number with us.
4. Inspection and approval: Once the device reaches us, measurements are taken; a transparent price is offered, and the repair begins with your approval.
5. Delivery: The repaired device is shipped back to your address by courier.

How long does it take?

For shipments by courier, the average service time (including courier delivery and return) is approximately 10 days. Depending on the fault and part availability, it can be much shorter or, in some cases, longer.

Is it safe?

Every device is given a tracking code and you are notified when it is received. For information specific to your city, you can review our service regions page, and for the detailed process our sending your device by courier guide.